Division for Case Administration

1. Duties and responsibilities of the Division for Case Administration are:
1.1. Records the received complaints;
1.2. Forward cases to relevant authorities
for further addressing;
1.3. Keeps correspondence with parties
regarding the status of cases (complaints);
1.4. Keeps physical and electronic
evidences related to complaints and
information;
1.5. Issues statistics with relevant
parameters or indicators for reporting
needs;
1.6. Maintains a chronological order of
cases files and maintains the archiving.
2. Head of the Division for Case
Administration reports to the Head of the
Department for Management of Complaints.
3. Number of employees in the Division for
Case Administration is three (3).